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Saturday, 04-Feb-2012
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Family Mosaic

link to g15 London Moves website

Do you need to move within London?

If you live in London and need to move to a smaller property; to live closer to work; to provide care; or you need to move to another area for another reason – you now have more choice.
g15 London moves is a pilot project helping social housing tenants to move around London.

Am I eligible?*

To register for this scheme you need to be:

  • A tenant of a g15 landlord**
  • A secure or assured tenant
  • A tenant for at least a year

You’ll also need to:

  • Have a good rental payment record
  • Have had no reports of anti-social behaviour in the last 12 months about anyone in your household
  • Have kept your home in good condition

If you’re not sure what kind of tenancy you have, you can either check your tenancy agreement or contact your landlord.

 

Moving to a different part of London has been difficult and time consuming in the past for social housing tenants.  This scheme gives you the chance for a move, while keeping terms similar to your current tenancy.

 

To register for the scheme you need to:

  • Be willing to downsize by one bedroom or more

OR

  • In employment for at least 13 weeks but the distance from your home to work is making it hard to keep your job or in full-time education linked to a firm job offer

OR

  • Move to provide care to a close family member, or another person a member of your household has a demonstrable relationship with. Carers must be able to show either: that they are receiving carers allowance, or have a letter or care plan from the relevant local authority

OR

  • You need to move to another area for another reason

STEP ONE:

The first step is to register -

Please go to  www.g15londonmoves.org.uk in order to register.

 

You’ll be asked to provide information to prove that you are eligible for this scheme.

STEP TWO:

Once you’ve registered you’ll be able to search for homes online and bid for a home that meets your needs.

STEP THREE:

If you’re eligible and find yourself at the top of a short list of bidders for the home you want, you’ll have a chance to view and move to your new home, subject to the usual checks and verification of your details. You may have a new landlord, but your tenancy terms and conditions will be similar.

 

(Introductory or starter tenancies can be used, if necessary, by g15 partners where use of this type of tenancy is the subject of a policy directive for the organisation)

 

*Please note that you must agree that you are participating in this scheme on the understanding that it is a pilot scheme  and may not result in you securing any accommodation. A g15 housing provider participating in the scheme can make no promises (nor can give any assurances) that any rehousing will result from your application.

 

**Am I a g15 tenant?

The g15 is comprised of: A2 Dominion, Affinity Sutton, Amicus Horizon, Catalyst Housing Group, Circle Anglia, East Thames Group, Family Mosaic, Genesis, The Hyde Group, L&Q, Metropolitan Housing Partnership, Network Housing Group, Notting Hill Housing, Peabody and Southern Housing Group.

 

-----------------------------------

 

Detailed terms and conditions apply. Please visit  www.g15londonmoves.org.uk

 

Or talk to us on 0300 123 3456 Option 2 for a full list of eligibility criteria.

Family Mosaic

 

Family Mosaic Logo A warm welcome to all Family Mosaic housing applicants! You can use this website to see all our empty homes which are available for approved applicants on our Transfer and General Rehousing Lists and place a “bid” if you like what you see. When we use the term “bid”, you don’t pay any money, you are simply expressing an interest in a particular property.

 

Advertisements appear each Wednesday with bidding open until the following Monday midnight. You will need your registration number (beginning with 6 or 60 and always containing 7 digits) and date of birth (or other memorable date if you have reset it) to bid. When we complete our assessment of your application, we will send you a letter containing all the information you need to take part.

Image of mother and children

To contact us

If you are registered with Family Mosaic for rehousing through our Choice-based lettings scheme and would like some additional advice and assistance or would like to enquire about applying, then please do not hesitate to contact the Customer Care Team on 0300 123 3456 or email customercareteam@familymosaic.co.uk

 

Or if you want to go to the Family Mosaic website click here to open a new window.

Getting Started

To get started follow these four simple steps:

  1. Click on the word Login  at the top of this page
  2. Type in your registration number (beginning with 60) and date of birth (or other memorable date if you have reset it) and click on the word Login  within the blue box.
  3. You will now see a summary of Your Account. In the box Properties that you can bid for, the system tells you if there are any currently available properties you are eligible to bid for.

If there are, click on Click here to show the properties that you are eligible for.

Making a bid

To place a bid for a property, follow these steps:

  1. Click on Apply Now.
  2. If your address is correctly displayed, click on  Click here to continue
  3. If your address in not correctly displayed, please contact us.
  4. Click on I wish to be considered for this property to confirm your interest or I do not want to be considered for this property if you do not wish to proceed with your bid.

To view our Complete Guide to Rehousing, click here to open a new window.

Important – change to transfer policy September 2011

Please note we have made an important change to our Transfer policy rules to restrict access to tenants with a recognised level of housing need. We no longer operate an “open” list. This change is aimed at allowing us to focus our attention on providing an improved service to tenants remaining on our Transfer list. We will be reviewing all existing Band C applications over the coming months to assess whether they should stay on the Transfer list or be cancelled. For more information please click here for an information sheet. The leaflet referred to above will be replaced shortly by an updated version.

 

We hope you find this service easy to understand and simple to use. We’d love to hear your comments, good or bad, to help us keep improving our services to you.

Street sign image - remember you bid isn't finalised until we contact you and confirm you are to view the property

Bidding results and shortlisting

Each week the results of the previous week’s advertisements are displayed on this website and in our printed newsletter. The results show the details of the highest ranked bidder for each property. This does not necessarily mean that we let the property to this bidder. We may bypass a highly ranked bidder due to rent arrears or because we are unable to verify their circumstances. Also, successful bidders often refuse the offer so we work our way down the shortlist to lower ranked bidders..

 

We may also directly match an urgent transfer case to a property and place a bid on their behalf. This bid will rank above all normal bids. When we do this we aim to place the bid before bidding closes so that other bidders can see their accurate bidding position at the end of the bidding period. These direct offer bids are identified separately in the published bidding results.

 

Please remember that your bidding position is not confirmed until we check all the bids and confirm who are the top three eligible and suitable bidders. We will contact you if you are within the top three eligible and suitable bidders. This may be several days after bidding closes, depending on when the property in question is due to become ready for letting.

 

We reserve the right to withdraw advertised properties from the CBL scheme without notice at any time. However we will only do this in exceptional circumstances. This would include situations where we have previously offered the property to someone else and they have declined the offer then change their mind shortly after we have published the advert, or the property will not become empty as we expected, or there are special conditions applying to the way a property is let which become known after the advert is placed and prevent it from being offered to a Transfer or General List applicant. Where we do withdraw an advert, we will publish an explanation and apology on the website and in the next available printed newsletter and we will ring the top bidder to explain personally.

 

 From time to time we will publish results showing the details of the bidders we actually let homes to on this website and in the newsletter.

image of family

  

Improved access to the scheme

If you have difficulty getting access to a computer you can now take part using  two computers and an easy-to-use touch screen kiosk available in the reception area of our Head Office at Albion House, 20 Queen Elizabeth Street, SE1 2RJ. They are free to use without an appointment. We can provide advice and support if needed.

Family Mosaic goes live with the London Accessible Housing Register

We are now classifying our empty homes according to the London Accessible Housing Register. By doing this we aim to improve the information available to bidders about our homes so you can make a more informed choice. Each property is classified according to one of eight categories from A to G. Each category reflects a different degree of accessibility. This information is advisory only - it will not affect who can or cannot place a bid for a particular property. However, when we shortlist bids made for the most accessible properties, we may give priority to or restrict eligible bids to tenants with an established need as assessed by our independent Advisor. For more information on the categories click here (hyperlink to symbols page)

Rehousing Options - the Next Generation scheme

If you are overcrowded with an adult son or daughter living with you, we may be able to consider them for separate housing in a home of their own. Participation in the scheme is linked to our employment and training initiatives and approved applicants will be able to take part in bidding through this website. Property offers will be on the basis of an Assured Shorthold Tenancy. For more information please contact us on 0300 123 3456

Rehousing Options – swapping homes

Our choice-based lettings scheme does not increase the number of homes we can offer to our tenants and other applicants. We have many more people registered for housing than we can help each year. So please consider all the other available housing options including looking for a mutual exchange. There are three schemes we recommend:

house exchange image

  1. The mutual exchange scheme included in this website. Once you are logged in click on My Mutual Exchange to register your details and find out more.
  2. Homeswapper www.homeswapper.co.uk (this will open a new window). This is the biggest national scheme and is free to join for Family Mosaic tenants.
  3. House Exchange www.houseexchange.org.uk (this will open a new window). There is a small fee to join this scheme

Click here for further general information about mutual exchanges. We offer detailed advice on all rehousing options, you can click here to open a new window and download a copy.

South East London Housing Partnership Perfect Fit scheme

If you are a Family Mosaic tenant living in the boroughs of Bexley, Bromley, Greenwich, Lewisham & Southwark, Croydon, Kingston Upon Thames, Lambeth, Merton, Richmond Upon Thames, Sutton or Wandsworth and are interested in moving to a smaller home, you may find this scheme helpful.  This scheme provides additional rehousing options for under-occupiers currently living in a property with three or more bedrooms, including financial help, advice and high priority for available homes owned by other social landlords in South East or South West London.

You can download a leaflet here (this will open a new window) or call us on 020 7089 1000 or Nina Morris at Gallions HA on 020 8308 4128 for more details.

Is your rent account clear?

If you are a tenant, you must have a clear rent account in order to be shortlisted for an offer unless you are in Band A or Band B on health grounds. Even if you are within the top three bidders for a property your bid will be bypassed. We do not allow any tenant to transfer to a new home if they own money on their old rent account.

If you have any questions or need any help please contact the Customer Care Team on 0845 600 4436.Allocations team on 020 7089 1000 or or email customercareteam@familymosaic.co.uk (clicking here will open an email addressed to Family Mosaic).

floor plan image

Leaving your home?

If you are moving out, there are some important things for you to remember.

 

You must:

  • Give four weeks’ written Notice of Vacation. We may accept a shorter Notice period if you are transferring to another Family Mosaic tenancy.
  • Return all keys including any communal door keys and any gas or electric pre-payment keys or cards to your local Family Mosaic office in person or by Recorded Signed For post by midday on the Monday after you move out.
  • Clear all your possessions from the property including any garden or garage and leave it in a clean and tidy condition.

Please call 0845 6004436 without delay if you are planning to move out in the near future and have not told us yet. If you do not comply with the above requirements we may continue to charge you rent and seek to recover additional costs from you.

Paying rent on your new home

If you wish to accept an offer of another Family Mosaic home you will be expected to pay one week’s rent in advance before you are allowed to sign the tenancy agreement. If you are currently receiving full Housing Benefit you will be asked to pay £5. If you are receiving partial Housing Benefit you will be asked to pay £10.

For further information click here (this will open a new window).

What can I expect of my new home?

Family Mosaic prides itself on providing homes to a high standard. All our properties will meet or exceed our Lettable Standard when we offer it to you and our contractors have finished any works required. A copy of this document should be offered to you when you view a property with us. Click here to download a copy of our Lettable Standard (this will open a new window).

Garages available for rent throughout London

Family Mosaic has a number of garages available for rent in various locations in London as shown below. We can consider applications from non-tenants but will give priority to Family Mosaic tenants. The weekly rents vary from £7.00 - £10.00 for Family Mosaic tenants to £20.00 for non-tenants. If you are a tenant you must have a clear rent and service charge account. Garages must be used solely for housing vehicles and may not be used for commercial purposes.

 

North London

      

 South London

 

 East London

 

Barnet (N12, EN5 and HA8)

 

Croydon (CR0 and CR2)

 

Waltham Forest (E10 and E17)

 

Brent (HA9)

 

Lambeth (SW16)

 

Hackney (E8 and N16)

 

Ealing (UB1)

 

Merton (SW19)

 

 

Haringey (N6)

 

Sutton (SM6)

 

 

Islington (N1)

 

 

 

If you are interested please ring 0845 600 4436 to add your name to our Garage waiting list.

Looking for work or training?

image of young man looking for work

If you are a Family Mosaic tenant, our dedicated pathways2work project will support you in accessing training and employment opportunities.  Trained and experienced Employment Liaison Officers are available to support you through the process of identifying and being best prepared for the job you want.  As well as employment opportunities Family Mosaic can offer work placements to our residents to give them up to date experience, a reference and an opportunity to update their CV.   Click on to the Family Mosaic website http://www.familymosaic.co.uk/ for further information on the pathways2work project and how it can help you, or telephone 020 70801345 to speak to a member of the pathways2work team.

 

There are a range of websites available to enable you to look for employment opportunities: 

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