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Family Mosaic

Family Mosaic

 

A warm welcome to all Family Mosaic housing applicants! You can use this website to see all our empty homes which are available for approved applicants on our Transfer and General Rehousing Lists and place a “bid” if you like what you see. When we use the term “bid”, you don’t pay any money, you are simply expressing an interest in a particular property.

 

Advertisements appear each Wednesday with bidding open until the following Monday midnight. You will need your registration number (beginning with 60) and date of birth (or other memorable date if you have reset it) to bid. When we complete our assessment of your application, we will send you a letter containing all the information you need to take part.

To contact us

If you are registered with Family Mosaic for rehousing through our Choice-based lettings scheme and would like some additional advice and assistance or would like to enquire about applying, then please do not hesitate to contact the Customer Care Team on 0845 600 4436 or email customercareteam@familymosaic.co.uk

 

Or if you want to go to the Family Mosaic website click here to open a new window.

Getting Started

To get started follow these four simple steps:

1. Click on the word Login  at the top of this page
2. Type in your registration number (beginning with 60) and date of birth (or other memorable date if you have reset it) and click on the word Login  within the blue box.
3. You will now see a summary of Your Account. In the box Properties that you can bid for, the system tells you if there are any currently available properties you are eligible to bid for.
4. If there are, click on Click here to show the properties that you are eligible for.

Making a bid

To place a bid for a property, follow these steps:

1. Click on Apply Now.
2. If your address is correctly displayed, click on  Click here to continue
3. If your address in not correctly displayed, please contact us.
4. Click on I wish to be considered for this property to confirm your interest or I do not want to be considered for this property if you do not wish to proceed with your bid.

To view A guide to our choice-based lettings online, click here this will open a new window.

 

To view Applying for a Transfer with Family Mosaic online, click here this will open a new window.

 

We hope you find this service easy to understand and simple to use. We’d love to hear your comments, good or bad, to help us keep improving our services to you.

Bidding results and shortlisting

Each week the results of the previous week’s advertisements are displayed on this website and in our printed newsletter. The results show the details of the highest ranked bidder for each property. This does not necessarily mean that we let the property to this bidder. We may bypass a highly ranked bidder due to rent arrears or a successful bidder may refuse the offer.

 

We may also directly match an urgent transfer case to a property and place a bid on their behalf. This bid will rank above all normal bids. When we do this we aim to place the bid before bidding closes so that other bidders can see their accurate bidding position at the end of the bidding period. These direct offer bids are identified separately in the published bidding results.

 

Please remember that your bidding position is not confirmed until we check all the bids and confirm who are the top three eligible and suitable bidders. We will contact you if you are within the top three eligible and suitable bidders. This may be several days after bidding closes, depending on when the property in question is due to become ready for letting.

 

We reserve the right to withdraw advertised properties from the CBL scheme without notice at any time. However we will only do this in exceptional circumstances. This would include situations where we have previously offered the property to someone else and they have declined the offer then change their mind shortly after we have published the advert, or the property will not become empty as we expected, or there are special conditions applying to the way a property is let which become known after the advert is placed and prevent it from being offered to a Transfer or General List applicant. Where we do withdraw an advert, we will publish an explanation and apology on the website and in the next available printed newsletter and we will ring the top bidder to explain personally.

 

 From time to time we will publish results showing the details of the bidders we actually let homes to on this website and in the newsletter.

Improved access to the scheme

If you have difficulty getting access to a computer you can now take part using  two computers and an easy-to-use touch screen kiosk available in the reception area of our Head Office at Albion House, 20 Queen Elizabeth Street, SE1 2RJ. They are free to use without an appointment. We can provide advice and support if needed.

Rehousing Options - the Next Generation scheme is now closed

Applications for rehousing through this scheme are now closed until Spring 2010. Please check this website or Connections, our quarterly magazine for tenants and residents for more news in Spring 2010.

Rehousing Options – swapping homes

Our choice-based lettings scheme does not increase the number of homes we can offer to our tenants and other applicants. We have many more people registered for housing than we can help each year. So please consider all the other available housing options including looking for a mutual exchange. There are three schemes we recommend:

1. The mutual exchange scheme included in this website
2. House Exchange www.houseexchange.org.uk (this will open a new window). This scheme is free for all Family Mosaic tenants.
3. Homeswapper www.homeswapper.co.uk (this will open a new window). There is a small charge for joining this scheme.

Click here for further general information about mutual exchanges. We offer detailed advice on all rehousing options and have a comprehensive  Rehousing Options leaflet available on request. Or you can click here here to open a new window and download a copy.

South East London Housing Partnership Perfect Fit scheme

If you are a Family Mosaic tenant living in the boroughs of Bexley, Bromley, Greenwich, Lewisham or Southwark and are interested in moving to a smaller home, you may find this scheme helpful.  This scheme provides additional rehousing options for under-occupiers currently living in a property with three or more bedrooms, including financial help, advice and high priority for available homes owned by other social landlords in South East London.

You can download a leaflet here  (this will open a new window) or call us on 020 7089 1000 or Hazel Church at Gallions HA on 020 8320 3415 for more details.

Is your rent account clear?

If you are a tenant, you must have a clear rent account in order to be shortlisted for an offer unless you are in Band A or Band B on health grounds. Even if you are within the top three bidders for a property your bid will be bypassed. We do not allow any tenant to transfer to a new home if they own money on their old rent account.

If you have any questions or need any help please contact the Customer Care Team on 0845 600 4436.Allocations team on 020 7089 1000 or or email customercareteam@familymosaic.co.uk (clicking here will open an email addressed to Family Mosaic).

Leaving your home?

If you are moving out, there are some important things for you to remember.

 

You must:

• Give four weeks’ written Notice of Vacation. We may accept a shorter Notice period if you are transferring to another Family Mosaic tenancy.
• Return all keys including any communal door keys and any gas or electric pre-payment keys or cards to your local Family Mosaic office in person or by Recorded Signed For post by midday on the Monday after you move out.
• Clear all your possessions from the property including any garden or garage and leave it in a clean and tidy condition.

Please call 0845 6004436 without delay if you are planning to move out in the near future and have not told us yet. If you do not comply with the above requirements we may continue to charge you rent and seek to recover additional costs from you.

Paying rent on your new home

If you wish to accept an offer of another Family Mosaic home you will be expected to pay one week’s rent in advance before you are allowed to sign the tenancy agreement. This applies even if you currently receiving full Housing Benefit. If you cannot afford this you may be able to claim a Budgeting loan if you have been getting Income Support, income-based Jobseeker’s Allowance, income-related Employment and Support Allowance, or Pension Credit for at least 26 weeks.

For further information click here (this will open a new window).

Garages available for rent throughout London

Family Mosaic has a number of garages available for rent in various locations in London as shown below. We can consider applications from non-tenants but will give priority to Family Mosaic tenants. The weekly rents vary from £7.00 - £10.00 for Family Mosaic tenants to £20.00 for non-tenants. If you are a tenant you must have a clear rent and service charge account. Garages must be used solely for housing vehicles and may not be used for commercial purposes.

 

 

If you are interested please ring 0845 600 4436 to add your name to our Garage waiting list.

Looking for work or training?

If you are a Family Mosaic tenant, our dedicated pathways2work project will support you in accessing training and employment opportunities.  Trained and experienced Employment Liaison Officers are available to support you through the process of identifying and being best prepared for the job you want.  As well as employment opportunities Family Mosaic can offer work placements to our residents to give them up to date experience, a reference and an opportunity to update their CV.   Click on to the Family Mosaic website www.familymosaic.co.uk for further information on the pathways2work project and how it can help you, or telephone 020 70801345 to speak to a member of the pathways2work team.

 

There are a range of websites available to enable you to look for employment opportunities: