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Home > Hackney


Hackney Bidding Checklist

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Important please note


We are currently experiencing some technical difficulties which may lead to your address not being shown correctly on the system.  Please be assured that your address details have been retained elsewhere on the system, so your bid will be accepted and processed as normal. We are working to correct the underlying fault.  We would like to apologise for any inconvenience this has caused.



There are important changes that will be happening for Hackney clients to read more please click here


Welcome to Hackney Choice. The Council introduced choice based lettings (CBL) in September 2006. The Hackney CBL scheme is called Hackney Choice. This is a major change in the way people and properties are matched together.

Minor Changes to the Bidding Process

Hackney Council aim’s to give our applicants choice in the properties they bid for at all times, however we do need to make a few minor changes. To reduce the number of incidents of non-attendance at viewings and the amount of time a property remains empty we will be making the top two successful bidders cases inactive until they have viewed and either accepted or rejected the property.


What does this mean for me?

  • You will not be able to bid for any properties until you have viewed the property you have successfully bid for
  • To avoid any inconvenience please make sure you only bid for properties that you are seriously interested in living in
  • Make sure the area you have selected is right for you (ie. consider schools, work and transport links, floor height etc)
  • Ensure we have up to date contact details for you so we can contact you swiftly for viewings

Hackney website

This change will only apply to council properties and not Housing Association properties.  We hope that this minor change will mean that more applicants get a chance to view properties.


If you have any queries regarding the above, please contact us using the details below.

To contact us

Email hackneychoice@hackney.gov.uk

Telephone 020 8356 2135 or 020 8356 3000 

Website http://www.hackney.gov.uk/hackneychoice.htm (this will open a new page)


If you are housebound or living in temporary accommodation outside Hackney please contact us and we can send you the newsletter.


Further information about Hackney Choice is available from local housing offices and Housing Reception at Christopher Addison House 72 Wilton Way E8.

Kiosks and free computer access

You can get assistance with bidding at the following places:


Council Locations


Other Locations

  • Cashiers Office 2 Hillman Street E8 1FB
  • Reception Hackney Town Hall, Mare Street, E8 1EA
  • Reception, Christopher Addison House (can assist with bidding) 72 Wilton Way, E8 1BJ
  • CLR James Library (can assist with bidding) Dalston Square, 1-7 Beechwood  Road E8 3BX
  • Hackney Central Library (can assist with bidding) 1st Floor, 1 Reading Lane, E8 3GQ
  • Homerton Library (can assist with bidding) Homerton High Street, E9 6AS
  • Homerton Neighbourhood Office (can assist with bidding) 92 Well Street, E9 7JA
  • Queensbridge and De Beauvoir Neighbourhood Office (can assist with bidding) 31 De Beauvoir Road, N1 5SJ
  • Shoreditch Library (can assist with bidding) 80 Hoxton Street, N1 6LP
  • Shoreditch Neighbourhood Office (can assist with bidding) Bletchley Court, 1 Cropley Street, N1 5SJ
  • Stoke Newington Library (can assist with bidding) Stoke Newington Church Street, N16 0JS
  • Stamford Hill Library (can assist with bidding) Portland Avenue, N16 6BS
  • Stoke Newington Neighbourhood Office (can assist with bidding) Stoke Newington Church Street, N16 OJR.
  • Stamford Hill Neighbourhood Office (can assist with bidding) Clock House, 149 Stamford Hill, N16 5LG
  • Citizens Advice Bureau (can assist with bidding) 236 - 238 Mare Street, E8 1HE
  • Leaving Care Service 19 - 24 Marcon Place E8 1LP
  • Age Concern Hackney (can assist with bidding) 22 Dalston Lane, E8 3AZ
  • London Alevi Cultural Centre and Cem-evi (can assist with bidding) 89 Ridley Road, E8 2NH  
  • Bangla Housing Association 100 Morning Lane, London E9 6LH
  • St Leonard’s Learning Disability Services St Leonard’s Hospital, 3rd Floor, Block D, Nuttall Street, N1 5LZ
  • An Viet Foundation An Viet House, 12-14 Englefield Road, N1 4LS
  • Robin Redmond Resource Centre 440 Seven Sisters Road, N4 2RD
  • North London Muslim Community Centre (can assist with bidding) 66-68 Cazenove Road, N16 6AA
  • Halkevi Community Centre (can assist with bidding) 92-100 Stoke Newington Road, N16 7XB
  • Agudas Israel Housing Association (can assist with bidding), 206 Lordship Road, London N16 5ES
  • Hanover in Hackney 18 - 20 London Lane N16 3PR



This map of the borough shows you the lettings areas we use to indicate where the available properties are

Map of Hackney

mother and child image

How the system works

Under Hackney Choice applicants are still assessed according to housing need and placed into bands.

  1. Emergency
  2. Urgent
  3. Priority/Homeless
  4. General
  5. Reserve

Hackney Council has a waiting list of over 12,000 people, and like many other London boroughs, does not have the supply of properties to match the huge demand. Successful bidders will be those with the greatest need and likely to be in the top three bands.

All icon


 This symbol means everyone in the five bands can bid for the property shown, unless there restrictions in the advert.

However, if you are in the bottom two bands – General or Reserve – there is no guarantee you will be successful.


Most applicants are now expected to bid for advertised vacancies. Bids made for each property are ranked by bands and date order.


Older applicants, who have low level or no support needs, may bid for sheltered accommodation.


We have produced a guide to our scheme “Hackney Choice: Our lettings, your choice” which is available from our offices and can be viewed on our web site.


Hackney Council has published a guide to its lettings policy “How We Let Our Homes: Hackney’s Lettings Policy”. It explains the scheme and covers the policies both for tenants looking for a transfer and those joining the housing register. There are also six easy to understand publications, each explaining the separate parts of the scheme. These are available from our offices and can be viewed on our web site. 

Image of people waiting

What happens when bidding is over

When bidding closes all bids are sorted into priority order with those in the highest band and with the oldest band date being placed at the top of the list. Eligibility checks are then carried out by the lettings team, including checks for rent arrears, local connection and immigration status.


After the checks have been completed, a list of the top five eligible bidders will be sent to the Council neighbourhood offices or Housing Associations.  ‘Shortlisted’ applicants will usually be contacted within a week by phone or letter and invited to view the property, for this reason it is important to let us know if your phone number changes.

How long can I expect to wait before I make a successful bid?

The table below shows how long Hackney Choice customers have waited in their band before successfully bidding for a new home. These figures are for the period 1st April 08 to 31st March 09.




One Bed

Two Bed

Three Bed

Four Bed +



Wait in weeks

Wait in weeks

Wait in weeks

Wait in weeks

Wait in weeks

No. of Applicants waiting

(Sept 09)

Number of Lettings









































Lettings Total





The waiting times are indicated in weeks and show the AVERAGE wait by band and number of bedrooms. Actual waiting time may be longer or shorter depending on location, property, floor height and other details. The 12 units in the Reserve Band were sheltered units let to applicants over the age of 55 only.

Cross Borough properties

To give you more housing options, Hackney Council is part of a voluntary scheme that helps you move across boroughs in east London.


All participating east London boroughs have agreed a protocol that only allows the two top eligible bidders to be put forward for properties advertised through the Cross Borough scheme.

Image of Victoria Park

What does this mean for you?

If you are bidding for a Cross Borough property and you are ranked as the number 1 or number 2 bidder, and you are eligible for that property, then you will be put forward. However, if you are the number 3 or number 4 bidder then you will not be put forward. Please note that your ranking may change to the number 1 or 2 place when top bidders are checked for eligibility.


All Cross Borough properties clearly show the logo of the borough they belong to.

Rehousing Options – swapping homes

Our choice-based lettings scheme does not increase the number of homes we can offer to our tenants and other applicants. We have many more people registered for housing than we can help each year. So please consider all the other available housing options including looking for a mutual exchange. There are three schemes we recommend:

  1. The mutual exchange scheme included in this website. Once you are logged in click on My Mutual Exchange to register your details and find out more.
  2. Homeswapper www.homeswapper.co.uk (this will open a new window). This is the biggest national scheme and is free to join for Hackney tenants.
  3. House Exchange www.houseexchange.org.uk (this will open a new window). There is a small fee to join this scheme.

Click here for further general information about mutual exchanges and please be aware that we offer detailed advice on all rehousing options.


If you have any queries regarding the above, call us on 020 8356 2135 or email hackneychoice@hackney.gov.uk


Marcia Facey, Housing Demand Manager

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