We are currently experiencing some technical difficulties which may lead to your address not being shown correctly on the system. Please be assured that your address details have been retained elsewhere on the system, so your bid will be accepted and processed as normal. We are working to correct the underlying fault. We would like to apologise for any inconvenience this has caused.
As of the April 2014, there is no longer a Reserve Band for new cases, if you are found to be adequately housed with no housing need you will not qualify to join the Council’s Waiting List. Tenants or applicants aged of 55 & over can qualify for the Council’s waiting list to enable them to participate in Mutual Exchange and allow them to bid for Older Persons Housing respectively.
Please remember to ensure your contact and household details are up to date before placing a bid.
All properties are advertised including those the Council intend to use for urgent cases. You can place a bid on any property advertise, suitable for your household needs, even if the property could potential be used for an urgent case.
Occasionally you will see the top bidder for a property states ‘Direct Offer’ this means that an urgent case has been offered this property, however, should the urgent case refuse the property it will be offered to the applicants who have place a bid for the property. Examples of urgent cases include:
• Decantees – Tenants whose homes are due to be demolished (Regeneration, major disrepair/uninhabitable)
• Homeless Cases – Where temporary housing is no longer available
• Underoccupiers – Tenants whose homes are now too large for their household needs and those affected by the bedroom tax
• A-Social cases – Applicant and tenants who need to move due to threat to life or are at risk from domestic or gang related violence etc
Medical cases – applicant or tenant home no longer suitable due to ill-health
In some cases the bid you make for a property may be overlooked and you will not be put forward for a viewing for that property. In most cases the reason you are overlooked is straight forward:
• You have placed a bid for a wheelchair accessible, an adapted or specialist unit and you do not have a medical priority
• You have accepted another property since placing the bid
• You have rent arrears
• Your circumstances have changed since placing the bid
• Your application has not yet been reassessed
• Your priority has been reduced or bedroom requirements have changed
• Your case has not been reviewed i.e. urgent band 6 months, homeless band 1 year general band 2 years.
• Further verification is required
• Your application has been activated, in error (system error)
• The property is unsuitable for your assessed medical needs
If you have bid for a property and you have not been invited to view there could be several reasons:
• You have changed your contact details
• New builds - units on new developments are advertised 6 to 8 weeks before the properties are ready to let.
• The property is not ready to let i.e. requires major repair works and the Lettings Team were not aware of the works, at the time of advertising.
• Property is not ready to let
As part of the Mayors Mobility scheme Hackney advertises a small percentage of its properties on Housing Moves, this scheme allows Council and Registered Providers tenants to move outside of their own borough into another London boroughs.
Should the property not be accepted the Council will advertise these properties through ChoiceHomes with the following text ‘Preference given to Housing Moves Tenants’.
If the property is not accepted by a Housing Moves tenant, then Hackney tenants/applicants will be shortlisted.
Fresh Start and Seaside and Country Homes
It you are interested in renting privately outside of London the Fresh Start Scheme, maybe of interest to you.
• We will pay your first month’s rent and deposit (up to £2000)
• You do not have to be a Council tenant to qualify
• We will pay £500 towards your removal costs
You must be on the Councils waiting list in and be in either the urgent, homeless or general band to be considered for the scheme. Please call the Lettings Initiative/Regeneration Team for further details - 0208 356 5751, 0208 356 5605 or 0208 356 5114.
If you are living in a Council or Registered Provider property that is big for your household needs, you have 1 or more spare bedrooms and have been hit by the bedroom tax you may qualify for a financial incentive to move to a smaller property. The amount you receive will depend on the size of property you are giving up and the demand the Council has for your property. You may also receive an incentive towards your removals costs or we can carry out the move for you. Please call the Lettings Initiative/Regeneration Team for more details on this scheme: 0208 356 5605, 0208 356 5751 or 0208 356 5114, 0208 356 7299
To contact us
Kiosks and free computer access
You can get assistance with bidding at the following places:
This map of the borough shows you the lettings areas we use to indicate where the available properties are
Under Hackney Choice applicants are still assessed according to housing need and placed into bands.
Hackney Council has a waiting list of over 12,000 people, and like many other London boroughs, does not have the supply of properties to match the huge demand. Successful bidders will be those with the greatest need and likely to be in the top three bands.
This symbol means everyone in the five bands can bid for the property shown, unless there restrictions in the advert.
However, if you are in the bottom two bands – General or Reserve – there is no guarantee you will be successful.
Most applicants are now expected to bid for advertised vacancies. Bids made for each property are ranked by bands and date order.
Older applicants, who have low level or no support needs, may bid for sheltered accommodation.
When bidding closes all bids are sorted into priority order with those in the highest band and with the oldest band date being placed at the top of the list. Eligibility checks are then carried out by the lettings team, including checks for rent arrears, local connection and immigration status.
After the checks have been completed, a list of the top five eligible bidders will be sent to the Council neighbourhood offices or Housing Associations. ‘Shortlisted’ applicants will usually be contacted within a week by phone or letter and invited to view the property, for this reason it is important to let us know if your phone number changes.
To give you more housing options, Hackney Council is part of a voluntary scheme that helps you move across boroughs in east London.
All participating east London boroughs have agreed a protocol that only allows the two top eligible bidders to be put forward for properties advertised through the Cross Borough scheme.
If you are bidding for a Cross Borough property and you are ranked as the number 1 or number 2 bidder, and you are eligible for that property, then you will be put forward. However, if you are the number 3 or number 4 bidder then you will not be put forward. Please note that your ranking may change to the number 1 or 2 place when top bidders are checked for eligibility.
All Cross Borough properties clearly show the logo of the borough they belong to.
Our choice-based lettings scheme does not increase the number of homes we can offer to our tenants and other applicants. We have many more people registered for housing than we can help each year. So please consider all the other available housing options including looking for a mutual exchange. There are three schemes we recommend:
Click here for further general information about mutual exchanges and please be aware that we offer detailed advice on all rehousing options.
If you have any queries regarding the above, call us on 020 8356 2135 or email firstname.lastname@example.org.
If you require assistance with bidding or are unable to place a bid for a property please call the Contact Centre on 0208 356 2135 who can place a bid on your behalf or support you in placing a bid.
You can also place a bid via our automated phone line 08456 504 125 or via text on 07781 486 526 or find more information here Website http://www.hackney.gov.uk/hackneychoice.htm (this will open a new page)
Marcia Facey, Operations Manager