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Newham
Newham
Welcome to the Newham information page. We have collected together all the information we think you may find useful in finding yourself a home.
Contact Us
If you can't find the information that you want and want to contact us call us on 020 8430 2000 or at our Local Service Centres for additional support. Or if you want more information about Newham council click here (this will open a new window).
Magzines, Kiosks and free Computer Access
This magazine is available free of charge from the following locations. Free internet access sessions can also be booked in advance at all the libraries except North Woolwich. Free touch screen kiosks are available in all local service centres and the Housing Options Centre - 3 Pragel Street, Plaistow, E13 9HB
You can call us with your bid on 0845 650 4125 (at local rate) or you can text us on 0778 148 6526 (messages are charged at the standard rate)
Local Service Centres
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Libraries
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Help us to help you move into your new home more quickly.
Are you moving from your Council property in Newham and moving to another one in the borough? If so, help us to help you move into your new home quicker. We will visit the property you are leaving. This visit will take place shortly after we make you the offer for your new home and before you move out of your current home.
At this short visit we will:
- undertake health and safety checks on your gas and electricity supplies;
- check what repairs are required to enable us to re let the property;
- update our records to enable us to advertise the property.
- a similar visit will have taken place to your new home before you move in. We hope this will speed up the lettings process which means you can move into your new home sooner!
The Lettings Areas
This map of the borough shows you the areas we use to indicate where the properties available are
Housing Supply
In Newham there is a very high and growing level of demand for affordable rented housing. Councils have a duty to ensure that their housing allocation policies give reasonable preference to households whose housing circumstances match those prescribed by part 6 of the Housing Act 1996, as amended by the Homelessness Act 2002. As the supply of local affordable rented housing is exceeded many times over by the level of demand, only a small proportion of customers registering for housing are likely to be housed. It is anticipated that:
- At least 95% of general needs properties advertised will be let to registrants in the Priority Homeseeker (pH) category
- Up to 5% of properties advertised will be let to households in the Tenants Seeking Transfer (T) category
Customers whose circumstances are not recognised in law as requiring reasonable preference fall into the Homeseeker (H) category. These customers will not be housed through the service unless they require special types of housing – for example ‘Sheltered’ Housing – or housing for which there is very low demand.
Bids are otherwise generally ranked according to how long customers have been waiting on the housing register. Customers with unavoidable special circumstances – such as tenants whose current homes are due to be demolished - may be given additional priority. When you registered, your council will have sent you a letter detailing your registration category, registration date and the number of bedrooms your household is entitled to.
Further details are available on the Newham website under housing click here to open a new window and go to this site.
Average Waiting Times
The table below shows how many years the customers whose bids came first in 2010 had on average been waiting on the housing register in Newham. This table shows the details for the general housing stock.
| Bedsit | 1 Bedrooms | 2 Bedrooms | 3 Bedrooms | 4 Bedrooms | |
|---|---|---|---|---|---|
| Houses and Bungalows |
none let |
12 years 5 months* |
12 years 4 months |
12 years and 10 months |
15 years 5 months |
| Ground Floor Flats & Maisonettes |
10 years 4 months |
11 years |
9 years 9 months |
11 years 11 months |
12 Years 5 months |
| 1st to 3rd floor Flats & Maisonettes |
8 years |
9 years 9 months |
9 years 2 months |
10 years 9 months |
13 Years* |
| 4th and above Flats & Maisonettes |
7 years 5 months* |
8 years 9 month |
8 years |
9 years 8 months |
11 Years 6 month |
* There was only one of these properties in 2010
- These average figures are offered as a general guide to waiting times. The actual time you wait may be longer or shorter.
- Waiting times are generally longer for properties such as houses than for less popular properties such as flats and maisonettes.
- Where the table shows ‘none let’, no properties of this description were advertised in 2010.
- Waiting times for Tenants being decanted are excluded from these figures.
- Properties that had an over ride bid from someone who was offered a property directly are not included in these figures.
- Properties where there was a minimum age have been excluded from these properties.
Empty Properties
Please phone the SquatStop hotline on 020 8430 6782 and leave full details including the full address of the property. You do not need to leave your name and phone number, but if you do we will be able to call you back if we need to clarify details.
Allocations Policy - who is prioritised when shortlisting
Bids from households with recognised special circumstances will usually be ranked first. For example ‘decants’ - families compelled by redevelopment works to vacate their current council homes. If several such households bid, ranking between bids them is based upon their effective registration dates: the earlier their effective registration date the higher the priority. All other bids are ranked after these in order of effective registration date. Bids for properties advertised as wheelchair accessible are ranked slightly differently. Bids from households assessed as needing wheelchair accessibility will be given priority.
The ranked lists of bids will be sent to the relevant landlords. Staff will make eligibility checks, arrange property viewings and make offers of tenancies. If an offer is refused by the bidder ranked top of the list, the property will then be offered to bidder ranked second on the list and so on until the property is let.
Direct Offers
The vast majority of Newham’s empty properties are advertised in the Choice Homes magazine for housing applicants registered on the Housing Waiting List, however, there are still some groups of housing applicants to whom we still make ‘direct’ offers e.g. emergencies, under occupation transfers (Newham Council Tenants).
Because these groups are relatively small, sometimes we do not have another case lined up to offer the property to, should the offer be refused. The consequence of this is lost rent revenue for the council and properties standing empty for longer.
Therefore in an effort to combat these problems properties that may be offered for emergency and under occupation cases (direct offer) these properties are advertised. If you bid for a property that is offered to an urgent case then your bid will be ranked below them.
These properties will still be subject to ‘multiple viewings’, so that should the direct offer applicant refuse, then the property will be offered to the next ranked case in line with our allocations policy. Please remember if you see the word "Direct" in the feedback table it means the property was offered to someone who had an urgent need, it doesn't mean the person with an urgent need took the property. For more information on Newham allocations you can go to Newham's website housing policy document by clicking here - (as this goes off the ELLC site a new browser window will open)
Looking for work?
Workplace is a recruitment agency committed to supporting local people looking for work, and helping employers to find the right staff. Their free service is on offer to Newham residents and employers across London.
Workplace was developed to make sure local people benefit from local regeneration. We are a one-stop-shop where Newham residents can receive advice about their employment options or guidance about business start-up, and where employers across London can place their vacancies to recruit quality staff.
For more information click here to open a new window and go to the Work Place website.
Newham Council Housing Services
For current council tenants services and repairs Newham Council Housing Services provides and manages the council properties. Any requirement of this kind should be made to Newham Council Housing Services - click here to open a new window and visit their website.
How The Council Collects And Processes Your Personal Information
Data Protection Information
The Data Controller is the London Borough of Newham and we are responsible for the collection and processing of your personal information. Processing includes the organisation, retrieval, consultation, use and deletion or destruction of information and its disclosure to other agencies. The information you provide will be processed mainly in connection with the administration of Housing and Public Protection.
Your personal information may however, be processed by other Council services where appropriate to facilitate the provision of services in respect of any of the Council’s activities including (but not limited to) benefits, to verify data accuracy, housing, environmental health and care services. There may be a need to share with external partners and organisations e.g. housing assocaitions or other councils where you have applied for a property they are the landlord of;health and other local authorities or information may be used in the prevention and detection of fraud and crime. A full list of what information we control and process and for what purposes is set out in the Council’s data protection notifications filed annually with the Information Commissioner.
All information collected will be processed and held securely under the principles of the Data Protection Act 1998. For further information on data protection, the Council’s use of information sharing, please contact the Information Governance Team on 020 8430 3737 or information.governance@newham.gov.uk.