Welcome to the London Borough of Newham’s information page. We have collected together all the information we think you may find useful in finding yourself a home.
If you cannot find the information that you need you can visit our website at www.newham.gov.uk/housingregister
This magazine is available free of charge from the libraries and customer service centres.
Free internet access sessions can also be booked in advance at all the libraries.
Free touch screen bidding kiosks are available in all customer service centres.
You can call us with your bid on 0845 650 4125 (at local rate) or you can text us on 0778 148 6526 (messages are charged at the standard rate).
Customer Service Centres
With the Mayor of London’s new housingmoves scheme, a move to a new area may be closer than you think… Click here for more information.
This map of the borough shows you the areas we use to indicate where the available properties are located.
Demand for social housing is extremely high in Newham and there are currently thousands of households on our housing register. The majority of people who apply will never be housed.
Customers whose circumstances are not recognized in law as requiring reasonable preference fall into the Homeseeker (H) category. These customers will not be housed through the service unless they require special types of housing – for example ‘Sheltered’ Housing.
Bids are otherwise generally ranked according to priority and then how long customers have been waiting on the housing register. The exception to this are applicants with unavoidable special circumstances – such as tenants whose current homes are due to be demolished or those who have an urgent need to move e.g. on medical grounds. Additional priority is now also given to those classified as workers in the Priority Homeseeker and Tenant requiring a transfer group. Members of the armed forces with a local connection have even greater priority. When you registered, we would have sent you a letter detailing your registration group, registration date and the number of bedrooms your household is entitled to.
Further details are available on the Newham website click here to open a new window and go to this site.
Please phone the Contact Centre on 0208 430 2000 and inform them of the details of your query. You should have the full address of the property.
Bids will be ranked as follows:
1st members of the armed forces.
2nd Additional preference group such as emergency.
3rd urgent decants.
4th under-occupation transfers and transfer from adapted properties.
5th less urgent decants.
6th Priority homeseeker or transfer in employment.
7th Priority homeseeker and transfer.
8th priority homeseeker and transfer with reduced priority.
10th homeseeker with reduced priority.
Sheltered properties and older persons accommodation are exempt from priority for workers.
Only those assessed as needing A/B category properties can bid for them. These are properties identified as being suitable for wheelchair users.
The ranked lists of bids will be sent to our allocations team and staff will make eligibility checks, arrange property viewings and make offers of tenancies. If an offer is refused by the bidder ranked top of the list, the property will then be offered to bidder ranked second on the list and so on until the property is let.
The vast majority of Newham’s empty properties are advertised in the ChoiceHomes magazine for housing applicants registered on the Housing Register, however, there are still some groups of housing applicants to whom we still make ‘direct’ offers e.g. emergencies, decants and under occupation transfers (Newham Council Tenants). These groups are now also allowed to bid with enhanced priority for a certain amount of time. Applicants in the special scheme group such as children leaving care are made direct offers and cannot bid.
Because these groups are relatively small, sometimes we do not have another case lined up to offer the property to, should the offer be refused. The consequence of this is lost rent revenue for the council and properties standing empty for longer.
Therefore in an effort to combat these problems, properties that may be offered for emergency and under occupation cases (direct offer) are also advertised. If an applicant bids for these properties their bids are ranked below the direct offer case.
These properties will still be subject to ‘multiple viewings’, so that should the direct offer applicant refuse, then the property will be offered to the next ranked case in line with our allocations policy. Please remember if you see the word "Direct" in the feedback table it means the property was offered to someone in the direct offer group. For more information on Newham allocations you can go to Newham's website housing policy document by clicking here - (as this goes off the ELLC site a new browser window will open)
Workplace is a recruitment agency committed to supporting local people looking for work, and helping employers to find the right staff. Their free service is on offer to Newham residents and employers across London.
Workplace was developed to make sure local people benefit from local regeneration. We are a one-stop-shop where Newham residents can receive advice about their employment options or guidance about business start-up, and where employers across London can place their vacancies to recruit quality staff.
For more information click here to open a new window and go to the Work Place website.
For current council tenant’s services and repairs Newham Council Housing Services provides and manages the council properties. Any requirement of this kind should be made to Newham Council Housing Services - click here to open a new window and visit their website.
How The Council Collects And Processes Your Personal Information
Data Protection Information
The Data Controller is the London Borough of Newham and we are responsible for the collection and processing of your personal information. Processing includes the organisation, retrieval, consultation, use and deletion or destruction of information and its disclosure to other agencies. The information you provide will be processed mainly in connection with the administration of Housing and Public Protection.
Your personal information may however, be processed by other Council services where appropriate to facilitate the provision of services in respect of any of the Council’s activities including (but not limited to) benefits, to verify data accuracy, housing, environmental health and care services. There may be a need to share with external partners and organisations e.g. housing associations or other councils where you have applied for a property they are the landlord of, health and other local authorities or information may be used in the prevention and detection of fraud and crime. A full list of what information we control and process and for what purposes is set out in the Council’s data protection notifications filed annually with the Information Commissioner.
All information collected will be processed and held securely under the principles of the Data Protection Act 1998. For further information on data protection, the Council’s use of information sharing, please contact the Information Governance Team on 020 8430 3737 or email@example.com