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Important Note for Waltham Forest Customers

We have recently made some changes to the system and this will affect all Waltham Forest applicants who were previously listed as Priority Homeseekers and who were eligible to bid for properties where the ‘PH’ (Priority Homeseeker) icon was displayed as part the property advert.  With effect from 23/09/2020, all applicants previously highlighted as Priority Homeseekers will be known as Homeseekers and will be eligible to bid for properties where the ‘H’ (Homeseeker) icon is displayed within the advert.  It should be noted that this will not have any impact upon the level of rehousing priority attached to individual applications.  This will remain unchanged.

There are also some updates that may affect applicants previously listed as Homeless Homeseekers who were eligible to bid for properties where the ‘HH’ icon is displayed within the property adverts.  For those Homeless Homeseekers who have been placed into temporary accommodation provided through the London Borough of Waltham Forest, there will be no change.  However, for those Homeless applicants who are not in temporary accommodation and who were previously listed as Homeless Homeseekers, these customers will now be re-classified as Homeseekers and will only be eligible to bid for properties where the ‘H’ icon is displayed within the property advert.  Please contact the Waltham Forest Rehousing Team ( if you would like any further information regarding these updates.


Coronavirus UK

The UK is undergoing a challenging time due to the Coronavirus and the restrictions that the government has imposed on the public.  We are fortunate that as we provide our service online these restrictions will have minimum impact on the delivery of the service and support we provide through our website. However, due to the current situation the supply of empty properties will be reduced which will have an impact on the numbers of properties that are available and there will also be a  reduced number of viewings taking place.  Therefore, please continue  to use the service as normal and contact your social housing provider if there are any issues with your account but be aware that the properties advertised and the viewing invites, will be reduced during this time.

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